Terms of Service

Effective Date: Pending · Last Updated: August 2026 · Attorney reviewed

1. Agreement to These Terms

These Terms of Service ("Terms") govern all access to and use of TurboEV.ai, the Roxy AI assistant, assessment tools, eligibility scans, EV-ownership incentive and savings content, the paid Rebate Hub, notifications, and all affiliated services provided by TurboEV LLC ("TurboEV", "we", "us", or "our"). You accept and are legally bound by these Terms when accessing the site, creating an account, running eligibility scans, submitting personal/vehicle data, checking acceptance boxes, completing paid checkout, or otherwise using our platform.

If you reject these Terms, you may not access or use any TurboEV Services. These Terms are drafted exclusively for United States-based end consumers. TurboEV may update these Terms periodically; revisions take effect upon public posting to TurboEV.ai unless mandatory state/federal consumer law requires separate advance written notice or affirmative consent. Your continued use after publication constitutes acceptance of the revised Terms.

2. Formation Status and Entity Information

Services are operated by TurboEV LLC, a Delaware limited liability company. Registered agent identifiers, business address, and state formation filings may be updated periodically. All "TurboEV" legal references in this document refer exclusively to TurboEV LLC. The permanent principal business address is pending post-formation finalization and will be published on this Terms page once corporate setup is complete.

3. What TurboEV Does

TurboEV delivers discovery, personalized eligibility screening, and application-preparation assistance for incentives and savings across electric-vehicle ownership - including vehicle rebates, home electric-vehicle-charger (EVSE) rebates, electrical-panel upgrade rebates, EV utility rate-plan optimization, and managed-charging programs. TurboEV also offers a pre-purchase advisory for users considering an EV, identifying incentives and decision-critical actions that may apply before and at purchase; the user makes every purchase, financing, and vehicle-disposition decision and submits every application. Pre-purchase use is additionally governed by the Pre-Purchase Advisory Disclaimer. These outputs include both one-time rebate and recurring annual savings estimates. TurboEV links users to each program's official government or utility portal; it does not operate a marketplace and does not sell, install, or service any product. TurboEV initially services California programs, with planned expansion to additional U.S. states, municipalities, utilities, air quality districts, and independent program administrators.

TurboEV provides limited headline eligibility screening before checkout: this free tier displays only the estimated potential total rebate value and matching program count. The individualized program breakdown and full Rebate Hub content remain locked until the user completes one-time paid checkout.

4. The Paid Rebate Hub

Users may purchase one-time access to the Rebate Hub for a flat listed price (base rate $89 unless alternate pricing is clearly displayed on the live checkout screen at time of purchase). Paid deliverables include:

A personalized list of applicable incentive programs identified from your submitted data
Line-item estimated one-time rebate values and estimated recurring annual savings per matching program, in separate sections
A written breakdown of the calculation methodology for all monetary estimates
Filing specifications, application checklists, and program-specific submission instructions
Official application portals, mailing addresses, document submission links, and supporting resources where publicly available
A deadline calendar ranked by filing priority for all matched incentives
Program warnings, eligibility caveats, and verification flags tied to household income, vehicle specs, purchase timing, or prior rebate history
Any additional prep documentation TurboEV elects to include in the purchased bundle

TurboEV may adjust future pricing, features, deliverables, and bundling at any time before purchase. No retroactive reduction of already-completed paid benefits shall occur post-purchase; if TurboEV materially cuts core purchased deliverables post-transaction, we will either provide substantially equivalent replacements or issue qualifying refunds per the official Refund Policy.

5. TurboEV Prepares; You Submit Entirely

TurboEV never submits, transmits, signs, certifies, or files any government rebate paperwork, tax credit forms, utility applications, or third-party program documentation on your legal behalf. TurboEV is not authorized to act as your filing agent, legal representative, tax preparer, attorney-in-fact, authorized consultant, or designated agent before any state/federal government body, utility company, air district, rebate administrator, dealership, or lender.

You bear sole legal responsibility to independently validate program eligibility rules, confirm active funding, meet published filing deadlines, gather required documentation, complete and submit all applications, respond to agency follow-up requests, track application status, and retain all relevant records indefinitely. TurboEV's tools and prep materials only assist information compilation and never shift legal filing accountability away from the end user.

6. No Eligibility, Approval, Funding or Outcome Guarantees

TurboEV makes no warranty or guarantee regarding your eligibility for any rebate, tax credit, grant, financial incentive, discount, or government benefit. We do not guarantee application approval, uninterrupted funding, exact payout amount, processing timeline, or program participation. All final eligibility rulings rest solely with the issuing government agency, utility provider, or independent program administrator.

Program parameters - including funding allotments, income caps, vehicle qualification rules, residency standards, required documentation, policy interpretations, and filing procedures - may be amended, suspended, or eliminated without notice, including after your TurboEV assessment and before your application submission.

7. Estimated Values and Headline Results Limitation

All displayed rebate projections, savings estimates, payout totals, program counts, headline figures, and projected benefits are non-binding approximations only. Calculations rely on user-provided information, third-party public datasets, algorithmic logic, and program rules in effect at your assessment date. Actual approved amounts can materially diverge due to funding exhaustion, policy updates, agency rule-interpretation changes, incomplete application materials, or other external factors outside TurboEV's control.

Free headline preview output is a condensed preliminary snapshot for purchase decision-making only and shall never be treated as official program approval, award confirmation, or finalized eligibility determination from any governing body.

8. Information You Provide

TurboEV's assessment engine depends entirely on user-submitted data, including residential ZIP code, full legal name, email address, vehicle year/make/model, purchase/lease type, acquisition date, state registration details, household income tier, prior household/vehicle rebate claims, home ownership and home-charging setup, electrical-panel information, current electric-utility rate plan, approximate annual mileage, and other requested intake fields. You warrant that all submitted information is truthful, complete, current, and disclosed with full legal authorization.

Inaccurate, incomplete, or outdated input will produce flawed eligibility matching, incorrect estimates, missing incentive listings, or erroneous preparation documentation. TurboEV does not independently cross-verify user-provided content against government vehicle registries, utility databases, or historical rebate records.

9. Prior Claim and Independent User Verification Duty

Most incentive programs enforce lifetime or per-household rebate limits tied to physical address, individual filer, income bracket, or past participation. TurboEV prompts users to disclose prior rebate award history and uses those responses to filter matching programs or insert required verification alerts within prep materials.

It remains your exclusive obligation to self-validate prior household/vehicle rebate records directly with relevant program administrators, vehicle dealerships, prior vehicle owners, or official public record repositories before submitting any formal incentive application when past-claim uncertainty exists.

10. Program Availability and Third-Party Data Limitation

TurboEV sources all program rule data from third-party providers, including federal/state government departments, local utilities, air districts, and independent rebate administrators. TurboEV exercises no oversight or editorial control over these sources and disclaims all warranties of third-party data accuracy, completeness, real-time updates, or uninterrupted availability.

Incentive programs may be paused, depleted, discontinued, replaced, or delayed without public announcement, and TurboEV cannot guarantee capture of every newly launched or modified local/state/federal incentive opportunity. Pre-filing validation with the corresponding program administrator remains mandatory for all users.

11. Monitoring and Notifications

Optional incentive monitoring and alerts inform subscribed users of new program launches, funding cycles, official eligibility rule revisions, and emerging opportunities. All monitoring alerts are informational only. TurboEV does not warrant complete coverage of every incentive update, program deadline, or newly available funding round.

Users may opt out of non-essential marketing, SMS, or optional monitoring notifications per the opt-out processes defined in the TurboEV Privacy Policy and applicable SMS consent rules; critical service-related transactional alerts cannot be unsubscribed from.

12. AI, Automation, and Roxy

TurboEV uses proprietary eligibility engines, artificial intelligence algorithms, machine learning, and licensed third-party datasets to generate eligibility reviews, financial estimates, program recommendations, and customized preparation content via the Roxy assistant. All AI-derived output inherently carries risk of computational errors, missing program criteria, or outdated regulatory information.

You must manually review and independently validate every Roxy or automated output before relying on it to draft or submit official government applications. TurboEV regularly updates its automated calculation systems without prior notice.

13. No Professional Legal/Tax/Financial Advice

No TurboEV platform content, assessment output, or preparation material constitutes formal legal, tax, accounting, financial planning, insurance, or government benefits advisory services. It cannot replace personalized consultation from licensed attorneys, CPAs, tax specialists, or certified financial advisors; retain qualified licensed professionals for situation-specific guidance as needed.

Non-Reliance Acknowledgment. You acknowledge and agree that your vehicle purchase, lease, financing, and vehicle disposition (including trade-in, sale, scrappage, or retirement) are independent, high-value financial decisions made entirely at your own risk. You agree that you do not and will not rely on TurboEV's estimates, analyses, rate-plan recommendations, or pre-purchase advisory outputs as the primary or sole basis for any vehicle transaction, energy decision, or physical disposal of property. You take full, exclusive legal responsibility for verifying all eligibility requirements, funding statuses, and dealer participations directly with the official program administrators before making any irreversible financial or property-disposition decisions.

14. User Eligibility and Account Responsibilities

Services are restricted to end users aged 18 or older, physically located within the United States, and possessing legal capacity to execute a binding contract. You are solely responsible for safeguarding your account login credentials from unauthorized access, and you accept full liability for all platform activity originating under your registered account or active browsing session.

15. Payments, Stripe, and Transaction Terms

All paid checkout transactions are processed by Stripe or other authorized third-party payment processors; TurboEV never stores full credit/debit card PAN or CVV data, per PCI compliance standards. By completing checkout, you authorize immediate one-time charges plus all legally required sales tax and disclosed processor fees shown prior to payment submission. Stripe's separate Terms of Service and Privacy Policy govern payment processor operations, and TurboEV bears no liability for outages, processing failures, or billing disputes originating from Stripe.

The paid Rebate Hub is a one-time, single-fee digital purchase with no automatic recurring subscription billing. Posted pricing is subject to change anytime before completed payment. TurboEV may decline or reverse pending transactions for suspected fraud, technical platform error, legal or regulatory requirement, or temporary service capacity constraints.

16. Refunds

All refunds follow the standalone TurboEV Refund Policy, incorporated into these Terms by reference. Because the Rebate Hub delivers customized, user-specific digital content immediately upon purchase completion, no automatic refunds shall be issued solely for: government application denial, post-purchase program funding depletion, ineligibility discovered after purchase, voluntary abandonment of filing, missed filing deadlines, or disagreement with generated rebate estimates. Refund eligibility is limited to the narrow circumstances outlined in the formal Refund Policy. Separately, under TurboEV's Zero-Match Guarantee, if your eligibility scan identifies no qualifying rebate programs, you are not charged for the Rebate Hub.

17. Acceptable Use Restrictions

You agree to refrain from: platform system tampering, unauthorized backend access attempts, bulk data scraping/crawling, reverse engineering TurboEV proprietary software/code, submitting knowingly false or fraudulent personal/vehicle intake data, identity impersonation, unlawful platform use, or using TurboEV-generated prep documents to submit intentionally misleading, duplicate, or fraudulent government incentive applications.

18. Intellectual Property Ownership

TurboEV.ai platform design, Roxy software, the proprietary eligibility logic engine, assessment algorithms, checklists, written prep content, databases, site branding, and all paid bundled materials are the exclusive intellectual property of TurboEV or its licensed content providers, protected under U.S. federal copyright, trademark, and trade secret law. TurboEV grants you a limited, non-transferable, non-exclusive, revocable personal-use license solely to use purchased prep materials for your individual EV incentive filing needs.

Reproduction, commercial resale, public distribution, third-party sharing, or use of TurboEV proprietary content to train external AI models is forbidden without prior written authorization from the TurboEV legal department.

19. User Content and Feedback License

You retain full legal ownership of all personal data, vehicle information, and content you voluntarily submit to TurboEV's platform; TurboEV receives the limited license rights required to deliver, host, secure, troubleshoot, and improve core platform Services per our published Privacy Policy. When submitting platform feedback, feature suggestions, commentary, or improvement ideas, you irrevocably grant TurboEV a worldwide, royalty-free, unlimited right to implement, modify, and commercialize such feedback with no compensation owed to you.

20. Privacy Policy Incorporation

Personal data collection, storage, and usage rules are defined in TurboEV's published Privacy Policy hosted at TurboEV.ai. By accessing our Services, you acknowledge review and acceptance of that Privacy Policy; supplemental disclosures may appear inline within registration and intake workflows.

21. Disclaimers of Warranties

THE SERVICES ARE PROVIDED STRICTLY ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT ALLOWED UNDER APPLICABLE STATE/FEDERAL CONSUMER LAW, TURBOEV WAIVES ALL EXPRESS, IMPLIED OR STATUTORY WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, LEGAL TITLE, NON-INFRINGEMENT, DATA ACCURACY, UNINTERRUPTED SERVICE AVAILABILITY AND PLATFORM SECURITY. TURBOEV DOES NOT WARRANT ERROR-FREE, UP-TO-DATE OR COMPLETE PLATFORM FUNCTIONING AT ALL TIMES.

22. Limitation of Liability

WHERE PERMITTED BY GOVERNING LAW, TURBOEV, its owners, officers, staff, independent contractors, agents and affiliated service vendors shall not be legally liable for indirect, incidental, special, consequential, punitive or exemplary damages; lost potential rebate funds, lost government benefits, lost profits, corrupted user data, business goodwill damages, application denial financial loss, missed filing penalties or losses stemming from third-party administrative program changes - even if TurboEV was previously advised of potential such damage exposure.

Maximum aggregate total legal liability from any single claim tied to your purchased Services is capped at whichever value is higher: (1) total amount paid by you to TurboEV within six calendar months preceding claim origination, or (2) $100 USD. Certain state consumer statutes prohibit specific damage limitations, and such statutory mandatory rules supersede this clause where applicable.

23. User Indemnification Obligation

To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless TurboEV against all third-party legal claims, compensatory damages, court costs, attorney fees, and other expenses arising from your violation of these Terms, knowingly false submitted information, unlawful platform misuse, or application filing decisions made solely by you based on TurboEV informational outputs.

24. Pre-Arbitration Informal Dispute Resolution Requirement

Before initiating arbitration or civil litigation against TurboEV, the initiating party must deliver a written dispute notice detailing the claim facts and desired resolution to legal@turboev.ai (physical address pending post-incorporation per Section 2). The parties must engage in good-faith informal negotiation for at least 30 consecutive calendar days after TurboEV's receipt of that notice before advancing to formal proceedings.

25. Binding Arbitration

All disputed claims, except eligible small-claims court disputes and injunctive/equitable IP enforcement lawsuits, shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules; if the AAA is unable, unwilling, or otherwise declines to administer the arbitration, JAMS shall serve as the alternative arbitration administrator, and the arbitration shall be conducted in accordance with the JAMS Streamlined Arbitration Rules and Procedures and JAMS Consumer Arbitration Minimum Standards.

Arbitration is conducted in English. Hearings default to remote telephonic/video document review unless the arbitrator orders in-person testimony. The arbitrator may award the same individual monetary and equitable remedies available in state civil court, subject to these Terms and controlling Delaware law.

26. Class Action & Jury Trial Waiver

WHERE PERMITTED BY LAW, YOU AND TURBOEV MUTUALLY WAIVE RIGHT TO JURY TRIAL AND ALL PARTICIPATION IN CLASS ACTION, CLASS ARBITRATION, REPRESENTATIVE, PRIVATE ATTORNEY GENERAL OR CONSOLIDATED MASS CLAIMS PROCEEDINGS. If any court or arbitrator rules class waiver legally unenforceable for a specific claim, only that single claim proceeds in civil court while all remaining contested claims continue under binding individual arbitration rules.

27. Arbitration Opt-Out Provision

You may permanently opt out of this mandatory arbitration clause by sending a written opt-out email to legal@turboev.ai within 30 calendar days of your initial acceptance of these Terms. Valid opt-out correspondence must include your full given name, registered account email address, and an explicit written statement confirming your arbitration opt-out election. Opting out does not alter or invalidate any remaining Terms provisions.

28. Governing Law and Venue

These Terms and all associated disputes are governed exclusively by Delaware substantive law, excluding Delaware conflict-of-law provisions, except where preempted by mandatory United States federal law. Except as otherwise required by mandatory applicable law, all disputes that are not subject to arbitration shall be filed exclusively in the state or federal courts located in Wilmington, Delaware, and you hereby irrevocably consent to the personal jurisdiction and venue of such courts and waive any objections based on forum non conveniens. Notwithstanding the foregoing, if you are a consumer residing in the State of California, any non-arbitrated civil dispute, action, or lawsuit arising out of or relating to these Terms or the Services shall be brought exclusively in the state or federal courts located in the State of California, and Delaware substantive law shall govern these Terms except to the extent California substantive consumer protection law is contractually non-waivable under the California Consumers Legal Remedies Act. Nothing restricts either party's ability to file qualifying low-value claims in small claims court per local monetary thresholds.

29. Termination

TurboEV reserves the unilateral right to immediately suspend or terminate your platform access upon reasonable suspicion of a Terms violation, fraudulent data submission, illegal service use, or measurable financial/security risk to TurboEV. You may discontinue all Services voluntarily at any time. The following survive account termination: payment obligations, intellectual property restrictions, indemnification, limitation of liability, dispute resolution, privacy terms, user content ownership, and feedback licensing.

30. Official Contact Information

Direct all Terms questions and formal written inquiries to:

legal@turboev.ai or 2248 Broadway #2226, New York, NY 10024.

TurboEV LLC -- Delaware Limited Liability Company

31. Future Services

TurboEV may introduce additional services, including a marketplace or referral service connecting users to third-party service providers (for example, home-charger installers or electricians). If and when introduced, marketplace services will be governed by updated Terms, and TurboEV will clearly disclose any affiliate, referral, or lead-generation fees it receives. Your personal information will not be shared with marketplace service providers without your separate, affirmative opt-in consent. This Section does not create any obligation to introduce any particular service.