Refund Policy

1. Overview

This Refund Policy applies to purchases of the TurboEV Rebate Hub and related digital services. It is incorporated into the TurboEV Terms of Service. The Rebate Hub is a one-time $89 purchase unless a different price is shown at checkout.

Zero-Match Guarantee. If your eligibility scan identifies no qualifying rebate programs, you are not charged. TurboEV verifies that your estimated rebate total is greater than zero before any payment is taken.

2. What the Paid Fee Buys

The paid fee unlocks your personalized Rebate Hub. This may include a full program breakdown, estimated amounts for each identified program, explanation of calculation assumptions, filing checklists, instructions, portal links or mailing addresses, deadline organization, and verification flags. The paid fee does not purchase a rebate, reserve funding, guarantee eligibility, guarantee approval, or cause TurboEV to submit applications on the user's behalf.

3. General Refund Standard

Because TurboEV provides customized, digital, information-based preparation services, fees are generally non-refundable once the Rebate Hub have been generated, displayed, delivered, downloaded, emailed, or otherwise made available to the user, except as described in this Policy or required by law.

4. Refunds May Be Available

TurboEV may issue a full or partial refund in the following circumstances:

• Duplicate charge or accidental duplicate purchase for the same user and same scan.
• Unauthorized charge that TurboEV verifies or that the payment processor determines was unauthorized.
• Technical failure caused by TurboEV that prevents delivery of the Rebate Hub and cannot be reasonably fixed within a reasonable time.
• TurboEV materially fails to provide the paid service purchased, and the failure is not caused by incorrect user information, user device issues, third-party outages, payment processor issues, or user failure to access delivered materials.
• User requests cancellation before TurboEV generates, displays, delivers, or makes available the Rebate Hub.
• Any refund required by applicable law.

5. Refunds Are Not Available For

Refunds are generally not available merely because:

• a program administrator denies, delays, reduces, or rejects an application;
• funding is exhausted, paused, delayed, or changed after the TurboEV scan;
• program rules, deadlines, income limits, vehicle requirements, or documentation requirements change;
• the user decides not to submit an application;
• the user misses a filing deadline or submits incomplete documentation;
• the user provided inaccurate, incomplete, outdated, or uncertain information;
• the user was not actually eligible despite an estimate or headline result;
• the user disagrees with an estimate, program flag, priority order, or recommendation;
• the user expected TurboEV to submit applications on the user's behalf;
• the user found similar public information elsewhere;
• the user did not receive a rebate, grant, tax credit, or other benefit;
• the user is dissatisfied with a third-party program administrator, utility, agency, website, or portal; or
• the user changes their mind after the customized paid materials have been made available.

6. How to Request a Refund

To request a refund, contact support@turboev.ai within 14 days after purchase and include the email address used for purchase, purchase date, transaction reference if available, and a brief explanation. TurboEV may request additional information to verify the transaction and evaluate the request.

7. Processing Approved Refunds

Approved refunds will generally be returned to the original payment method through Stripe or the applicable payment processor. Processing times depend on banks, card networks, and payment processors. TurboEV is not responsible for delays caused by third parties.

8. Chargebacks and Payment Disputes

If a user initiates a chargeback or payment dispute, TurboEV may provide the payment processor with transaction records, consent records, service-delivery records, access logs, refund communications, and other information reasonably necessary to respond to the dispute. Users should contact TurboEV first so we can attempt to resolve payment issues promptly.

9. Service Credits

TurboEV may, at its discretion, offer a service credit, corrected report, regenerated Rebate Hub, or other accommodation instead of or in addition to a refund. Offering a credit or accommodation in one case does not require TurboEV to do so in any other case.

10. Changes to This Policy

TurboEV may update this Refund Policy from time to time. The policy in effect at the time of purchase will generally apply to that purchase unless a later policy is more favorable to the user or applicable law requires otherwise.

11. Contact

Refund questions may be sent to support@turboev.ai or mail to 2248 Broadway #2226, New York, NY 10024.